Things to do if an online support agent is not able to solve your issue?

By: admin@refugiosyalbergues.com On: 2016-08-27


Live Chat help or a Virtual Chat Agent can be the only source that can help you get connected to the company itself and you can easily get all the guidance and helpful information that you may need to understand the products or the services they provide. But there are many situations or condition in which you may not be able to get connected to the Live Chat Support or may not find proper information if you can get Live Support or not. In case you need to understand how to get the online support , you can find some Live Chat Articles to help you use the Website Live Chat service.

A Live Chat Software can help you figure out all the issues you might be facing and can help you find an agent that can answer your question in a better way. But in case you are unable to find an agent for Live Help and the Live Chat Online then no need to worry about, you can still connect yourself to the support system if the website is using a fully managed Live Chat Monitoring service.

In case you are getting an indication that there is no service available at the time you need assistance, you can check out when the service is said to be available according to the working hours of that particular area. In Australia, you can find live chat support from 9AM to 5PM in most of the cases. But if you are trying to contact an international support agent from another country, you should consider seeing the availability hours.

Also, it can happen when the site is in its maintenance phase. You can wait for the work to be completed and then ask for help or you can also call them directly.

Another thing that you can do is to submit a ticket and the support system can give you a confirmation to get connected to an agent that will respond to your queries via mail.

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